Privacy Policy

Scope

This Policy applies to the Volition website, product interfaces, communications, and related services. It does not apply to third-party services that we do not own or control.

Personal data we collect

• Contact details, such as name, email address, phone number, and company.
• Account and workspace details, such as login, role, settings, and usage records.
• Customer communications and service-work details submitted through Volition.
• Device, log, analytics, and cookie data used to operate and improve the service.
• Billing and transaction details when paid services are enabled.
• Integration data from services you connect or authorize, such as messaging, email, calendar, telephony, and CRM tools.

How we use personal data

• To provide, secure, maintain, and improve Volition.
• To create and manage accounts, support requests, workflows, automations, and customer communications.
• To process payments, administer subscriptions, and keep operational records.
• To communicate with you about the service, security, support, and product updates.
• To comply with law, enforce agreements, prevent abuse, and protect the rights and safety of users, customers, Jaep FZCO, and others.

How we share personal data

We share personal data only as needed to operate Volition, follow your instructions, or meet legal and business requirements. This may include hosting providers, analytics providers, payment processors, support tools, communications providers, AI infrastructure providers, and integrations you authorize. We may also disclose information if required by law, to protect rights and safety, or as part of a merger, acquisition, financing, restructuring, or sale of business assets.

Cookies and analytics

We may use cookies, pixels, local storage, and similar technologies to keep the service working, remember preferences, understand usage, and improve performance. You can control cookies through your browser settings, but some features may not work if required cookies are disabled.

Security and retention

We use technical, organizational, and administrative safeguards designed to protect personal data. No internet or storage system is perfectly secure. We retain personal data for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.

International processing

Volition may be operated using service providers and infrastructure in the UAE and other countries. Where personal data is transferred or processed internationally, we use measures intended to protect the data in line with applicable law and contractual commitments.

Your choices and rights

Depending on where you are located, you may have rights to access, correct, delete, export, object to, or restrict certain processing of your personal data, and to withdraw consent where processing is based on consent. To make a request, contact us at hello@getvolition.ai. We may ask for information needed to verify and process your request.

Children

Volition is not directed to children, and we do not knowingly collect personal data from children.

Changes and contact

We may update this Policy from time to time. The latest version will be posted on this page. Questions can be sent to hello@getvolition.ai.